EDUCATION
Eastern Washington University
Theatre (Bachelor of Art)
June 2021 - Summa Cum Laude
Mechanical Engineering (Bachelor of Science)
Minor: Visual Communication Design & 3D Animation
December 2013
EMPLOYMENT
Engie Insight
October 2014 – May 2019
Telecom Service Order Management (SOM) - Team Lead
December 2016
· Managed client escalations, work prioritization, and overall product vision for the SOM team.
· Oversaw and represented portion of client contracting related to Telecom SOM.
· Created the customized SOM metric system.
· Provided training for intermediate Excel across company.
· Coached behavioral and skill deficiencies while providing documented, achievable, and transparent goals.
· Analyzed billing and order data to supply insight to sales, product management, and client management.
· Responsible for creating the SOM monthly invoice and financial forecasting.
· Initiated optimization projects across multiple products and teams.
Waste Account Representative
July 2015
· Mediated between client, service provider, and Ecova on all waste related issues.
· Analyzed data for internal optimization and potential sales opportunities.
· Allocated potential service suspending issues to billing associates.
Telecom Billing Specialist
October 2014
· Maintained account services through vendor contact and expedited payment processing.
Macy’s
March 2011 – October 2014
Shoe Associate
· Maintained client relationships through sales, phone promotions, and customer service.
McDonald’s
November 2005 – June 2010
Swing Manager
· Managed a small team by allocating responsibilities and organizing breaks.
· Was responsible for inventory, bank deposits, customer complaint resolutions, and food safety.
2021 - KCACTF Certificate of Merit for Scenic & Projection Design
2021 - EWU Theatre Program Award for Excellance in Scenic Design
2020 - EWU Theatre Program Award for Excellance in Properties Design
2019 - KCACTF Certificate of Merit for Properties
2013 - Fundamentals of Engineering Certificate
Design
Adobe Illustrator
Adobe Indesign
Adobe Photoshop
Procreate
3DS Max
iMovie
Engineering
Vectorworks
Solidworks
AutoCAD
General
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
OBS
Outlook